Cancellation Before Confirmation:
For retail orders, customers may cancel their orders at any stage before the order status changes to “Confirmed Booking”. If you wish to cancel your order during this phase, please follow the instructions below or contact our customer service team for assistance.
For bulk orders, cancellation is permitted until the sample item has been approved. Once approval is received, the order is considered confirmed, and the cancellation window is closed.
Cancellation After Confirmation:
After an order reaches the “Confirmed Booking” status or once a bulk order sample has been approved, we are unable to accept cancellations. At this stage, our team has begun the process of allocating resources and preparing your order for dispatch.
How to Cancel Your Order:
To cancel an order, please contact us as soon as possible. Cancellation requests must be made via one of the following methods:
Phone: +91 9810319265
Please provide us with your order number and contact information to expedite the cancellation process.
Return Instead of Cancellation:
If cancellation is not possible, you may opt to return the item for a refund or exchange according to our Return and Refund Policy. Please refer to our Return and Refund Policy for more information on how to process a return.
Bulk Order Cancellations:
For bulk orders, any cancellations made before sample approval will be processed without any additional cost. However, once a sample is approved and the order is confirmed, we cannot accept a cancellation. If there are any issues with the order upon delivery, please refer to our Return and Refund Policy.
Refunds for Cancelled Orders:
For any order canceled within the permissible period, a full refund will be processed. The refund will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Changes to Cancellation Policy:
Lukasz Fashion Pvt. Ltd. reserves the right to modify this cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions or concerns about our Cancellation Policy, please contact us at:
Lukasz Fashion Pvt. Ltd.
Sector 63A, Noida,
Uttar Pradesh, India – 201301